Understand your connection.
Learn how sleep settings, NAT, IPv6, and connection capacity can affect your node.
- Practical guidance. Practical guidance for common node questions.
- Current setup guidance. Platform support stays current.
- Concept depth. Understand why the behavior happens.
Guides
Explore device and network guides.
Guides explain the technical model behind device and network behavior. For a specific issue you need to resolve now, use the Help Center.
Troubleshooting
Why bandwidth-sharing nodes go offline
Check common causes of an offline node, including sleep settings, a stopped app, connection changes, and client compatibility.
Device behavior
Does bandwidth sharing work while a computer sleeps?
Separate background operation, screen lock, display sleep and system sleep without treating longer availability as proof of traffic or earnings.
Network behavior
Does bandwidth sharing affect internet speed?
Separate real transfer, available upload/download capacity, latency and local Wi-Fi contention from simple node-online state or earning assumptions.
Node status
Node eligibility and residential classification
Understand the difference between device support, online status, node classification, recorded traffic, and earnings.
Networking
NAT and CGNAT for bandwidth-sharing nodes
Understand home-router NAT, carrier-grade NAT, and public-address sharing without assuming NAT type determines traffic or earnings.
Networking
IPv6 and bandwidth-sharing nodes
Understand IPv6 and dual-stack networking while keeping firewall and router security protections in place.
Need help with a specific problem?
Find practical steps in the Help Center. For supported platforms and installation requirements, check the download page.